Better patient care that is more convenient to the patient. [Babyscripts] is great example of the way we are changing care at Cone Health.
Dr. Kelly Leggett

Clinical Transformation Officer

CASE DESCRIPTION

Cone Health, a private, not-for-profit, health care network based in Greensboro, North Carolina, was searching for a way to grow revenue for the Women’s Health Service line and attract new patients to the system.

In 2015, Cone Health agreed to pilot Babyscripts’ Schedule Optimization module in three clinic locations to see if the digital health tool could help with the growth goals.

THE OBJECTIVES

01


Reduce wait times at the clinics.

03


Grow revenue for the practice.

02


Open up capacity to allow practice to welcome new patients.

04


Deliver patient education, practice information digitally.

THE OUTCOMES

The financial analysis of the Babyscripts pilot found that Cone Health received a highly positive ROI impact. Due to the success of the pilot, Cone committed to use the Babyscripts Platform and Schedule Optimization module across the system. Additionally, Babyscripts has partnered with Cone Health Employer Plan to offer a program exclusively for health plan members in 2018.